Frequently Asked Questions

imUp is an app that measures internet performance. It was built by and owned by Pint Technologies, LLC based out of Texas. It was originally developed because the owner was constantly experiencing internet issues and wanted to provide his ISP with proof of issues and when/where they occurred.

Absolutely the most important question you'll ask yourself today. While our internet providers support our access to the net, the market they have built is plagued with inefficiency, a lack of transparency, and customer abuse.

New America released a detailed report in 2020 describing the current state of the internet. Among a number of surprising realizations, they explain that ISPs are effectively free to do what they want with their internet service and have not had to answer to anyone -- that's what we're here to change.

At your place of business and your home, you expect your electricity and water to be available 24/7 and your internet connection should be no different. If your internet is down you risk loss of data, customer relations, and most importantly money! You're paying for a continuous service, and that’s what you should expect.

First, you'll need to create an imUp.io account. Once your profile is complete, it's time to download the imUp.io app. Once downloaded, you will need to enter into the app the same email address you used to register with our service, then click Start imUp!. If you are an imUp Org user, you will need to enter your API key & a hostname prior to starting the app.

imUp is different from other "monitoring" software in an important way. We do not require any complicated server setup or special network configuration outside of the typical opening of TCP 53(NAT/DNS) and 443(HTTPS) to begin using imUp!

A: In order for imUp.io to collect accurate information, it should be downloaded on a device that is always up and running. If the device that imUp.io is on is off, then internet statistics cannot be collected and will show a lapse in data on your account online. With that said, it is best to download imUp.io on a stationary computer. A laptop that is often shut down and taken to work, school, etc would not be a great place to download imUp.io bas it would collect and reflect inaccurate data. Additionally, for the best speed-test data you should run imUp on a computer connected with Ethernet and not WiFi.

Right now we support Windows, MacOS, Docker, Linux, and ARM. We can pretty much make this app run on anything.

The imUp app is always recording your uptime and outages, and speed tests are conducted at random intervals throughout the day, generally about 6 tests per day on average.

The imUp app will be keeping track of your connectivity as long as it is running and report all of your metrics to your Dashboard. If you are subscribed to the Lite plan or higher, you will receive an email notifying you that your internet was out and has come back online.

Once logged in, you will see your speed statistics on your imUp.io dashboard. We compare this to the speed you tell us you’re paying for in your profile and let you know if services are degraded. Keep in mind, speeds received will vary and are really only reliable if testing on a computer connected with Ethernet and not running on WiFi.

While the app is running, you will see a menu icon in each respective operating system showing the status of the app. For Windows, it will be down in the start bar near your clock, and on Mac you will see the icon in the menu bar also near the clock.

Degraded internet service could absolutely be caused by something outside of your ISP’s control. The location of your modem and/or router, the type of connection (wifi vs. hardwired), the setup of your connected devices, or even power failures. We will communicate to understand the details of your setup and wants/needs in each negotiation.

Our base plans do not include any negotiation services, so as soon as you register you will immediately receive the added benefits for each plan respectively. If you sign up for the Integrity, Rise, or Org plans; one of our representatives will touch base to confirm authorization and gather any further details needed in order to conduct an initial account assessment - to see if there’s anything we can do right off the bat to improve your internet speed at no cost, or even save you money on your current speeds.

Right now, there are 3 of us building, maintaining, and running the business. imUp is a lean business, meaning we have not taken funding from anyone. We all work full time to support the business -- but this also means we don't have to answer to anyone. We do what we think is right and in the best interest of our customers.

If you are interested and think you have what it takes to make the internet a better place, just holler at us!
support@imup.io

We are going to open source the imUp app very soon so folks can feel confident in running our software on their networks and so we can open the door to contributors, but the remaining parts of the platform will remain closed as it is integral to our business.

Oh goodness -- we have a never ending list of feature requests from our customers. Right now, our biggest priorities are:

- Open sourcing the app
- A turnkey solution to replace the app running on your desktop computer
- Enabling a toggle switch so users can make their connection data public
- Creating a map feature so everyone can see real-time statistics for anyone in the world
- Speed anomaly notifications (if your tests report x% of what you expect, we notify you)
- Integrate the WeHe test
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... the list goes on